PRIVACY POLICY

Your privacy is very important to us. Accordingly, we have developed this Policy for you to understand how we collect, use, communicate and disclose and make use of personal information. We are taking a global approach to data protection to help ensure that you benefit from control and clarity. We are committed to putting you first and working every day to maintain the trust you put in us. The following outlines our privacy policy.


GENERAL TERMS

“Agreement” or “contract” means all of the documents which you and the Company have signed and the Credit Card Authorization Form you have signed.

 

“Client” or “you” means any purchaser, client and/or user of any of our Products and Services or Training Materials.

 

“Company”, “MSW Helper”, “we”, “us” or “me” means Michelle Bruxer doing business as MSW Helper

 

The platform we offer at our website www.mswhelper.com are referred to as the “Site(s)”.

 

“Terms of Use” means our Terms of Use, which can be found here: [insert link to Terms of Use]

This Privacy Policy is incorporated into, and considered a part of, the Terms of Use.

 

 

CONFIDENTIAL INFORMATION

 

To enrol in, purchase, or use our Courses, Products or Services, we may seek personal data or information including your name, email address, phone number, street address, billing information, birthday, preferences, interests, assignments, or other personally identifying information (“Confidential Information”), or you may offer or provide a comment, photo, image, video, writing sample, copy, or any other submission to us when using or participating in our Products or Services (“Other Information”).

 

We may also collect potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on the Site. We only disclose logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that commenter IP addresses and email addresses are visible and disclosed to the administrators of the blog/site where the comment was left.

 

We may also collect non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each user request. Our purpose in collecting non-personally identifying information is to better understand how you use our Site.  From time to time, we may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

 

By providing such Confidential Information or other Information to us, you grant us permission to use and store such information. We, in turn, will use our best efforts to keep your Confidential Information safe, secure, and confidential in accordance with these Terms of Use and our full privacy policy which may be found on our website. If you believe that any of your Confidential Information is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any Confidential Information found to be incorrect.

 

 

WHAT WE DO WITH CONFIDENTIAL INFORMATION

 

We collect and use information for business and commercial purposes in accordance with the practice described in this Privacy Policy. Our business purposes for collecting and using information include:

  • To enable payment for Products and Services, in order to fulfill our contracts with you;

  • For billing and fraud prevention, on the basis of our legitimate interests in ensuring a safe and secure environment in which you can use our Products, Services and the Site, and in order to comply with our legal obligations;

  • To analyze the Site usage as necessary for our legitimate interest in improving the Site to grow our business;

  • To contact you and deliver (via email, push notifications or otherwise) transactional information, administrative notices, marketing notifications, offers and communications relevant to your use of Site, Products and Services, with your consent when required under applicable law, as necessary for our legitimate interests in proper communication and engagement with you and in promoting our business;

  • To provide you with customer support in order to fulfill our obligations to you;

  • For internal market research for our legitimate interest in improving the Site, Products and Services to grow our business;

  • For troubleshooting problems for our legitimate interests in ensuring a safe and secure environment in which you and other users can receive the Products and Services they opt to use;

  • To assist you in the resolution of complaints and disputes, as necessary for our legitimate interests in facilitating good customer service to all users;

  • To enforce our Terms of Use and our legitimate interests in ensuring our Agreement is complied with.

 

STORAGE

 

All data and Confidential Information is stored through a data management system. This data and Confidential Information can only be accessed by those who help manage that information in order to deliver email or otherwise contact those would like to receive our correspondence. You agree and acknowledge that we, including but not limited to our team, staff, and affiliates, and those who manage the data management system, may have access to your Confidential Information.

 

SECURITY

 

We have taken commercially reasonable security measures to prevent the loss, misuse, and alteration of the Confidential Information, but we make no assurances about our ability to prevent any such loss, misuse, to you or to any third party arising out of such loss, misuse, or alteration. Due to the nature of the Internet, we cannot completely ensure or warrant the security of your Confidential Information, or any other data or information transmitted to us or through our services. Therefore, submitting Confidential Information, data, or other information to us is done at your own risk. Submitting contributions or information on or through our Website is done entirely at your own risk. We make no assurances about our ability to prevent any such loss or damage to you or to any other person, company or entity arising out of your use of our Courses, Products or Services and you agree that you are assuming such risks.

 

DISCLOSURE OF CONFIDENTIAL INFORMATION

 

Besides as is set out below in “Third Party Agents”, all Confidential Information will be held in confidentiality and will not be disclosed to third parties, except that we may disclose Confidential Information and personally identifiable information: (1) pursuant to these provisions in our Terms of Use; (2) if we are required to do so by law; (3) in the good-faith belief that such action is necessary to conform to the law; (4) to comply with any legal process served on either us or our partners, sponsors or investors; (5) to protect and defend our rights or our property or those of our users or purchasers; and/or (6) to act as immediately necessary in order to protect the personal safety of our users, purchasers, or the public.

 

We will not sell, distribute, or lease your Confidential Information to third parties unless we have your explicit permission or are required by law to do so.

Third Party Agents

 

We share information, including Identity Information, with entities that process information on our behalf for our business purposes. Third Party Agents assist us with services such as payment processing, data analytics, marketing and advertising, website hosting, fraud prevention and detection, communication services, and technical support. To operate our platform, including processing your transactions, we may share your information with our agents, representatives, vendors, and service providers (“Third Party Agents”) so they can provide us with support services as follows:

    • Email origination;

    • Identity checks;

    • Receipt, invoice, or support services;

    • Customer relationship management services; and

    • To otherwise help us provide the Site.

 

We share information with Third Party Agents in the following way:

 

-          Squarespace - We use Squarespace to power our merchandise (both digital and physical);

-          Thinkific - We use Thinkific to deliver online training courses and to manage memberships and payments;

- Odoo - We use the Odoo platform to manage and deliver all orders, which includes document sharing, administering 1:1 consultation sessions, manage bookings, communication, and documentation.

-          Google Analytics - We also use Google Analytics to help us understand how our customers use the Site;

-          Calendly – We use Calendly to power our online booking system;

-          Squarespace emails – We use Squarespace emails to administer mass emails;

-          Gmail – We use Gmail to administer emails;

- Squarespace Analytics - We use Squarespace Analytics to help us understand how customers use the Site;

-          Google Drive- We use Google Drive to facilitate task management including uploading files and attachments for sharing;

-          Zoom - We use Zoom for administering video calls/session and webinars that require registration;

- Zapier - We use Zapier to automate the collection of data required to manage orders in Google Drive

-          Bio Site – We use Bio Site to direct traffic to mswhelper.com and track number of clicks on each link listed on Bio Site.

- Chatbase- We use Chatbase to assist clients in writing social work resume’s and cover letters as part of our offers. We do not use Chatbase in our editing services, and offer this tool as an optional resource for clients.

 

VIEWING BY OTHERS

 

Note that whenever you make your Confidential Information or other information available for viewing by others such as through our Courses, Products or Services, website, or social media, the Confidential Information or other information that you share can also be seen, collected, and used by others. Therefore, we cannot be responsible for any Unauthorized Use by others of such Confidential Information or other information that you voluntarily share online or in any other manner.

 

 

HOW WE USE COOKIES

 

A cookie is a string of information that a website stores on a user’s computer, and that the user’s browser provides to the user each time the visitor returns. We use cookies to help us identify and track users, their usage of the Site and their website access preferences. You may choose to disable cookies through your own web browsers settings. However, disabling this function may diminish your experience on the website and some features of our Courses, Products and Services or Course Materials may not work as intended. We have no access to or control over any information collected by other individuals, companies, or entities whose website or materials may be linked to our Courses or and Services.

USE OF TESTIMONIALS

You may elect to submit a testimonial to MSW Helper.

You understand that the testimonial you provide, including all reviews, endorsements, text, images, and video (collectively, the “Testimonial”), was made on behalf MSW Helper (the “Company”) and may be used in connection with marketing, advertising, and promoting the Company and/or its services and products.

You authorize the Company and its employees, contractors, partners, and other representatives to use your name and the Testimonial in marketing, promotional, and education efforts, and for all other business purposes, including but not limited to: 

  • In printed advertisements

  • On packaging

  • In digital media (including on the Internet, social media, websites, and apps)

  • On television, radio, or film

  • In all other media now know or hereafter existing

You understand and agree that the Company may modify the Testimonial so long as the original content is not significantly altered or misrepresented.

You waive any claim to:

  • Inspect, edit, or approve of any of the materials where the Testimonial is used

  • Copyright the Testimonial or materials on which it appears

  • Compensation or gain from the Company’s use of the Testimonial

You understand that providing the Testimonial does not guarantee that it will be used, and that if it is used, it may or may not be used with my name.

You certify that the Testimonial I have provided is true and accurately reflects my honest personal beliefs, and that you made the Testimonial of your own free will.


 

 

PRIVACY OFFICER

 

If you have any concerns about your Confidential Information or wish to obtain a Copy of the Confidential Information you have provided to us, please contact our Privacy Officer in writing.  Their email address is info@mswhelper.com